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Orlando Luxury Transportation - SUVs, Limos, Stretch Limos and Limo Vans

Dear Customers, Executive Car Service Co. will always serve you as you expect to be served:
  • Best Vehicles
  • Safety
  • Punctuality
  • Knowledgeable And Helpful Drivers
  • Any Assistance We Can Provide For You and Your Family
Cancellation Policy:

We (Executive Car Service Co.) must receive your request for cancellation of our transportation services at least 24 hours before the service should start. If the transportation services you ordered are prepaid WE WILL NOT BE ABLE TO REFUND YOUR MONEY if we (Executive Car Service Co.) do not receive your request for the cancellation at least 24 HOURS before the services should start.

Thank you for your cooperation!

To cancel your reservation:


Executive Car Service Co. Policies and Terms 
By placing a reservation with Executive Car Service Co. you acknowledge and expressly agree to the following policies, terms and conditions and further expressly authorize Executive Car Service Co. to charge your credit card in full for all charges relating to your reservation, including, but not limited to, charging your credit card in full for the reservation should you be considered a no-show. Service is deemed rendered, whether you enter the vehicle or not, when the cancellation period is reached. 

Voucher Presentation to Chauffeur 
All Clients are required to sign and present the emailed or faxed Voucher to their Driver at pick-up; unless a signed authorization has been placed on file with Executive Car Service Co. prior to pick-up. 

Privacy Policy 
Executive Car Service Co. and its Affiliates' do not sell, rent or disseminate your personal and financial information to any outside third parties. 

Executive Car Service Co. and it's Affiliates reserves the right to use the information supplied to provide requested services and collect payment for services rendered in accordance with our rates, terms and policies. 

Airport Arrival Transfer Wait Time 
Executive Car Service Co. provides up to 30 minutes of free wait time (up to 45 minutes of free wait time on International Arrivals requiring Customs Clearance) on each Airport Arrival Transfer for you to deplane and pick-up your luggage. If you do not meet your Chauffeur or call us within 30 minutes (45 minutes for Intl. Arrivals requiring Customs Clearance) of your plane landing we will consider you a "no-show" and you will be charged in full for the reservation. 

Update of Airport Transfer Flight Arrival Times 
Executive Car Service Co. and its Affiliates update all flight arrival times when a correct flight number is provided, but the update are only as reliable as the information we are provided by the Airline or Airport. 

Point to Point Transfers 
Executive Car Service Co. provides up to a 10 minute grace period at pick-up; before wait time charges apply at the hourly rate of the vehicle + 20% gratuity billed in ? hour increments (1 hour for Coaches and Buses). Point to Point Transfers include all Return Airport Transfers, Cruise Port Transfers, Point A to Point B Transfers and all non hourly reservations. 

Hourly Reservations and Posted Minimums:
Hourly orders are billed the number of hours you ordered the vehicle for; then in ? hour (1 hour for Buses/Coaches) increments thereafter. Minimum posted number of hours; is only the minimum number of hours we will accept an order for not what you will be billed for. 

No-Show Policy 
On all reservations you will be considered a no-show at 30 minutes (45 minutes for Intl. Arrivals requiring Customs Clearance) past your scheduled pick-up time; if you have not met your Chauffeur or contacted us by phone, you will be charged in full for the reservation. To avoid being charged as a no-show, do not leave your location without contacting Executive Car Service Co. by phone.

Change Policy 
Requires that all changes be received by phone (changes cannot be made with drivers) at least 12 hours prior to p/up. Orders & are subject to availability. If, a change cannot be accommodated & results in a cancel you will be charged in full for the order. 

Vehicle Request Policy 
Executive Car Service Co. and Affiliates reserve the right to upgrade a vehicle request to accommodate a client's reservation at no charge to the client if deemed necessary by Executive Car Service Co. or its Affiliates. 

Rates & Billing:
All Rates are subject to audit after order completion; to include actual tolls, parking fees, addl. stops & time allotted, etc. Hourly jobs are billed the number of hours you ordered the vehicle for; then in ? hour (1 hour for Buses/Coaches) increments thereafter. Minimum posted number of hours; is only the minimum number of hours we will accept an order for not what you will be billed for. 

Executive Car Service Co. rates are billed, including, applicable fees/taxes and a 20% Chauffeur service charge. If you feel would like to provide an additional gratuity it is at your sole discretion. If, you choose to provide an additional cash gratuity; it is at your sole discretion, and is only in addition to the 20% you have already paid for. You will not receive a full or partial refund for the 20% Gratuity by providing a cash tip to the Chauffeur. 

Surcharges 
All out of pocket charges, including, but not limited to; road tolls, parking, airport fees and carts will be billed to the client. 

Payment Methods 
Executive Car Service Co. accepts Visa, MasterCard & American Express. 

All charges, including gratuities are billed to your credit card/account. Credit Cards are charged 48 hours prior to p/up time. Executive Car Service Co. Chauffeurs do not collect charges in cash. Please be aware if a cash payment is given to Chauffeur it will be considered an addl. gratuity & cannot, by labor law, be recovered from Chauffeur. 

Affiliate Service Policy 
Executive Car Service Co. utilizes, at its own discretion, Affiliates to provide Limousine and Ground Transportation services as requested by our clients. 

Vehicle Images 
Vehicles Images listed on the Executive Car Service Co. Websites may differ from the actual vehicle; all Executive Car Service Co. Affiliated vehicles are late model and impeccably maintained. 

Lost or Damaged Items 
Executive Car Service Co. and its Affiliates are not responsible for items that are left in the vehicle, lost or damaged. Executive Car Service Co. reserves the right to charge a delivery fee for returning lost items if found. The rate will be equal to the rate of an Airport Transfer to your location plus 20% Chauffeur gratuity. 

Executive Car Service Co. Affiliates and their Chauffeurs will assist with luggage at a client's request, but assume no liability for doing so. 

Uncontrollable Acts, Acts of God and/or Acts of Mother Nature 
Executive Car Service Co. and its Affiliates are not responsible for acts of God, acts of Mother Nature and/or circumstances that are beyond our control; including, but not limited to traffic congestion, road closures, accidents, flight delays, weather delays, road closures etc. 

Vehicle Damage/Cleaning 
The Party paying for the Reservation is responsible for all damages and/or cleaning charges incurred by the renter and/or Party of the Renter, including but not limited to: Vomit/Sickness ($300 Cleaning Fee), Alcohol Spillage ($250, Cleaning Fee), Broken Glassware ($50, Replacement Set), Burns ($500 Replacement/Repair), Upholstery Tears ($500-1000, Replacement/Repair) and/or Opening a Car Door into another Vehicle or Stationary Object ($1500-2000) etc.

Termination of any reservation by Executive Car Service Co. or its Affiliates 
Executive Car Service Co. reserves the right to terminate any reservation without refund, if the Operator or the Executive Car Service Co. Dispatcher on duty feels that the Renter and /or Party of the Renter is putting the Operator or the mode of transportation or the Renter/and/or Party of the Renter in danger of injury. Or, if the Renter and/or Party of the Renter are in the possession of any illegal material and/or substance, this service will be canceled without refund. This is without exception. 

Rate Changes 
Executive Car Service Co. and its Affiliates reserve the right to change rates at any time without notice.