Orlando Luxury Transportation - SUVs, Limos, Stretch Limos and Limo Vans
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Dear Customers, Executive Car Service Co. will always serve you as you expect
to be served:
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Best Vehicles
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Safety
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Punctuality
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Knowledgeable And Helpful Drivers
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Any Assistance We Can Provide For You and Your Family
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Cancellation Policy:
We (Executive
Car Service Co.) must receive your request for cancellation of our transportation
services at least 24 hours before the service should start. If the transportation
services you ordered are prepaid WE WILL NOT BE ABLE TO REFUND YOUR MONEY
if we (Executive Car Service Co.) do not receive your request for the cancellation
at least 24 HOURS before the services should start.
Thank you for your cooperation!
To cancel your
reservation:
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Call us at any time at 1(877) 588-1589 or
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E-mail us at cancel@mya1limousine.com
Executive Car Service
Co. Policies and Terms
By placing a reservation
with Executive Car Service Co. you acknowledge and expressly agree to the
following policies, terms and conditions and further expressly authorize
Executive Car Service Co. to charge your credit card in full for all charges
relating to your reservation, including, but not limited to, charging your
credit card in full for the reservation should you be considered a no-show.
Service is deemed rendered, whether you enter the vehicle or not, when
the cancellation period is reached.
Voucher Presentation to
Chauffeur
All Clients are required
to sign and present the emailed or faxed Voucher to their Driver at pick-up;
unless a signed authorization has been placed on file with Executive Car
Service Co. prior to pick-up.
Privacy Policy
Executive Car Service Co.
and its Affiliates' do not sell, rent or disseminate your personal and
financial information to any outside third parties.
Executive Car Service Co.
and it's Affiliates reserves the right to use the information supplied
to provide requested services and collect payment for services rendered
in accordance with our rates, terms and policies.
Airport Arrival Transfer
Wait Time
Executive Car Service Co.
provides up to 30 minutes of free wait time (up to 45 minutes of free wait
time on International Arrivals requiring Customs Clearance) on each Airport
Arrival Transfer for you to deplane and pick-up your luggage. If you do
not meet your Chauffeur or call us within 30 minutes (45 minutes for Intl.
Arrivals requiring Customs Clearance) of your plane landing we will consider
you a "no-show" and you will be charged in full for the reservation.
Update of Airport Transfer
Flight Arrival Times
Executive Car Service Co.
and its Affiliates update all flight arrival times when a correct flight
number is provided, but the update are only as reliable as the information
we are provided by the Airline or Airport.
Point to Point Transfers
Executive Car Service Co.
provides up to a 10 minute grace period at pick-up; before wait time charges
apply at the hourly rate of the vehicle + 20% gratuity billed in ? hour
increments (1 hour for Coaches and Buses). Point to Point Transfers include
all Return Airport Transfers, Cruise Port Transfers, Point A to Point B
Transfers and all non hourly reservations.
Hourly Reservations and
Posted Minimums:
Hourly orders are billed
the number of hours you ordered the vehicle for; then in ? hour (1 hour
for Buses/Coaches) increments thereafter. Minimum posted number of hours;
is only the minimum number of hours we will accept an order for not what
you will be billed for.
No-Show Policy
On all reservations you
will be considered a no-show at 30 minutes (45 minutes for Intl. Arrivals
requiring Customs Clearance) past your scheduled pick-up time; if you have
not met your Chauffeur or contacted us by phone, you will be charged in
full for the reservation. To avoid being charged as a no-show, do not leave
your location without contacting Executive Car Service Co. by phone.
Change Policy
Requires that all changes
be received by phone (changes cannot be made with drivers) at least 12
hours prior to p/up. Orders & are subject to availability. If, a change
cannot be accommodated & results in a cancel you will be charged in
full for the order.
Vehicle Request Policy
Executive Car Service Co.
and Affiliates reserve the right to upgrade a vehicle request to accommodate
a client's reservation at no charge to the client if deemed necessary by
Executive Car Service Co. or its Affiliates.
Rates & Billing:
All Rates are subject to
audit after order completion; to include actual tolls, parking fees, addl.
stops & time allotted, etc. Hourly jobs are billed the number of hours
you ordered the vehicle for; then in ? hour (1 hour for Buses/Coaches)
increments thereafter. Minimum posted number of hours; is only the minimum
number of hours we will accept an order for not what you will be billed
for.
Executive Car Service Co.
rates are billed, including, applicable fees/taxes and a 20% Chauffeur
service charge. If you feel would like to provide an additional gratuity
it is at your sole discretion. If, you choose to provide an additional
cash gratuity; it is at your sole discretion, and is only in addition to
the 20% you have already paid for. You will not receive a full or partial
refund for the 20% Gratuity by providing a cash tip to the Chauffeur.
Surcharges
All out of pocket charges,
including, but not limited to; road tolls, parking, airport fees and carts
will be billed to the client.
Payment Methods
Executive Car Service Co.
accepts Visa, MasterCard & American Express.
All charges, including gratuities
are billed to your credit card/account. Credit Cards are charged 48 hours
prior to p/up time. Executive Car Service Co. Chauffeurs do not collect
charges in cash. Please be aware if a cash payment is given to Chauffeur
it will be considered an addl. gratuity & cannot, by labor law, be
recovered from Chauffeur.
Affiliate Service Policy
Executive Car Service Co.
utilizes, at its own discretion, Affiliates to provide Limousine and Ground
Transportation services as requested by our clients.
Vehicle Images
Vehicles Images listed on
the Executive Car Service Co. Websites may differ from the actual vehicle;
all Executive Car Service Co. Affiliated vehicles are late model and impeccably
maintained.
Lost or Damaged Items
Executive Car Service Co.
and its Affiliates are not responsible for items that are left in the vehicle,
lost or damaged. Executive Car Service Co. reserves the right to charge
a delivery fee for returning lost items if found. The rate will be equal
to the rate of an Airport Transfer to your location plus 20% Chauffeur
gratuity.
Executive Car Service Co.
Affiliates and their Chauffeurs will assist with luggage at a client's
request, but assume no liability for doing so.
Uncontrollable Acts, Acts
of God and/or Acts of Mother Nature
Executive Car Service Co.
and its Affiliates are not responsible for acts of God, acts of Mother
Nature and/or circumstances that are beyond our control; including, but
not limited to traffic congestion, road closures, accidents, flight delays,
weather delays, road closures etc.
Vehicle Damage/Cleaning
The Party paying for the
Reservation is responsible for all damages and/or cleaning charges incurred
by the renter and/or Party of the Renter, including but not limited to:
Vomit/Sickness ($300 Cleaning Fee), Alcohol Spillage ($250, Cleaning Fee),
Broken Glassware ($50, Replacement Set), Burns ($500 Replacement/Repair),
Upholstery Tears ($500-1000, Replacement/Repair) and/or Opening a Car Door
into another Vehicle or Stationary Object ($1500-2000) etc.
Termination of any reservation
by Executive Car Service Co. or its Affiliates
Executive Car Service Co.
reserves the right to terminate any reservation without refund, if the
Operator or the Executive Car Service Co. Dispatcher on duty feels that
the Renter and /or Party of the Renter is putting the Operator or the mode
of transportation or the Renter/and/or Party of the Renter in danger of
injury. Or, if the Renter and/or Party of the Renter are in the possession
of any illegal material and/or substance, this service will be canceled
without refund. This is without exception.
Rate Changes
Executive Car Service Co.
and its Affiliates reserve the right to change rates at any time without
notice.
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